Privacy policy

Privacy Policy

Last updated: July 3, 2025

Nutra Grace (“we,” “our,” or “us”) operates the website www.nutragrace.com (the “Site”) and provides a curated shopping experience through our online store and related services (collectively, the “Services”). Our store is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit, interact with, or make purchases through our Services. By using our Services, you acknowledge and accept the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means data that identifies or could reasonably identify an individual. Depending on your interaction with us, we may collect the following categories:

  • Contact Details: Name, billing/shipping address, email, and phone number.

  • Payment Information: Credit/debit card details, transaction data, and billing confirmations.

  • Account Data: Username, password, preferences, and settings.

  • Transaction Records: Products viewed, added to cart/wishlist, purchased, returned, or exchanged.

  • Communication Data: Any messages, inquiries, or feedback shared with our support team.

  • Device & Technical Info: IP address, browser type, device details, and network information.

  • Usage Data: Site navigation, time spent, and interaction history.

2. Sources of Personal Information

We may collect your information from:

  • Directly from you: Through account registration, purchases, or support interactions.

  • Automatically: Via cookies, device tracking, or browsing behavior on our Services.

  • Third-party service providers: Such as Shopify and other partners who support transactions and analytics.

  • Partners and affiliates: Where permitted by law and applicable agreements.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Service Delivery: To process payments, manage orders, handle returns/exchanges, and provide customer support.

  • Personalization: To tailor your shopping experience and recommend products based on preferences.

  • Marketing & Advertising: To send promotional emails/SMS or display targeted ads based on your activity.

  • Security & Fraud Prevention: To verify identity, detect suspicious activity, and protect accounts.

  • Legal Compliance: To comply with laws, enforce our policies, or respond to legal requests.

  • Communication: To send transactional or support-related messages.

4. How We Share Your Information

We may share personal information with:

  • Shopify: For hosting, order processing, and analytics services.

  • Vendors and Service Providers: For order fulfillment, payment processing, IT support, and customer service.

  • Marketing Partners: To help deliver personalized ads or promotional campaigns.

  • Corporate Affiliates: Within our business group for operational efficiency.

  • Legal & Regulatory Bodies: To comply with applicable laws or respond to lawful requests.

  • Business Transfers: In case of a merger, sale, or restructuring.

5. Shopify’s Role

Our store is hosted on Shopify, which may collect and process your personal data for analytics, order handling, and advertising across its merchant network. For details on how Shopify handles your data or to exercise your privacy rights, please visit the Shopify Consumer Privacy Policy or their Privacy Portal.

6. Third-Party Links

Our Services may include links to external sites not operated by us. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If you believe we have unintentionally collected such information, please contact us to request deletion.

8. Security & Retention

While we take industry-standard measures to protect your information, no system is 100% secure. Do not share sensitive data through unencrypted communication.
We retain your data as long as necessary to:

  • Provide services or support;

  • Fulfill legal obligations;

  • Resolve disputes;

  • Enforce agreements.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

  • Access: View your personal information.

  • Correction: Rectify inaccurate information.

  • Deletion: Request we delete your data.

  • Portability: Receive a copy of your data.

  • Opt-out: Unsubscribe from marketing emails.

To exercise these rights, contact us using the information below. We may verify your identity before processing your request. We will not discriminate against you for exercising your rights.

10. Complaints

If you have concerns or complaints regarding how your data is handled, you may contact us directly. You may also have the right to escalate to your local data protection authority.

11. International Transfers

Your data may be stored and processed outside your country of residence, including in jurisdictions that may not provide equivalent data protection. Where applicable, we use standard contractual clauses or similar safeguards for such transfers.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. The latest version will always be posted here with the updated effective date. We encourage you to review it periodically.

13. Contact Us

For questions, requests, or concerns regarding your privacy or this Policy, please contact us at:

Nutra Grace
B-11/7 & 8, IDA Uppal, Gaddiannaram
Hyderabad, Telangana, 500039, India
📧 bd@nutragrace.com